Aptly + ServiceNow

Overview

Aptly integrates with ServiceNow to embed Delegation of Authority (DoA) and approval governance directly into your IT, operations, and service management workflows. The integration ensures that approvals, delegations, and authority rules defined in Aptly are automatically applied across ServiceNow processes — ensuring every change, request, or escalation follows valid, policy-compliant authority paths.
By connecting Aptly’s governance engine to ServiceNow’s workflow automation platform, organizations can streamline operations, reduce manual intervention, and enforce governance in real time.

Key Capabilities

Real-Time Authority Sync
Aptly synchronizes delegated authorities, approval limits, and assigned approvers with ServiceNow’s workflow engine. When delegations are issued or revoked in Aptly, corresponding approval rules in ServiceNow update automatically, keeping decision rights accurate and current.

Automated Workflow Enforcement
Requests, incidents, and changes in ServiceNow are routed based on Aptly’s active delegation data. This ensures only authorized users can approve actions such as change requests, access escalations, or procurement workflows.

Cross-Functional Governance Alignment
Aptly aligns ServiceNow workflows with organizational authority policies by mapping departments, positions, and authority categories to ServiceNow groups and roles. This creates consistency across HR, IT, Finance, and Operations workflows.

Custom Mapping and Advanced Configuration
Administrators can use Aptly’s integration configuration to tailor field mappings for custom ServiceNow tables, approval types, or conditional logic. The integration supports both default and highly specialized governance models.

Comprehensive Audit and Traceability
All synchronization and approval actions are logged in Aptly, providing a complete record of which delegations impacted ServiceNow approvals, when they were changed, and by whom. This full traceability ensures audit readiness and governance transparency.

Value to Organizations

Integrating ServiceNow with Aptly connects governance and workflow automation, allowing enterprise approvals to operate at the same speed as service management. The integration minimizes manual approval bottlenecks, improves compliance, and guarantees that all workflow actions adhere to authorized governance boundaries.
The result is a policy-aligned, automated service ecosystem that enhances both operational agility and control.

Example Use Cases

• IT Change Management: Automatically route approvals to authorized individuals based on Aptly delegations.
• Access Requests: Enforce role-based approval limits for system or data-access requests.
• Procurement Requests: Link ServiceNow purchase workflows to Aptly’s approval thresholds for real-time compliance.
• Audit Readiness: Export logs showing how ServiceNow approvals correspond to active delegations in Aptly.

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