Frequently Asked Questions

Find answers about Aptly's delegation of authority software, signatory management platform, and enterprise integration capabilities. Everything you need for easy adoption, compliance, and effective governance.

Understanding Delegation of Authority

What is delegation of authority?

Delegation of authority is the formal process by which an organization's board of directors or senior leadership grants specific decision-making powers to individuals, roles, or committees at lower levels of the hierarchy. A delegation of authority framework defines who can approve expenditures, sign contracts, hire employees, and make binding commitments on behalf of the organization — and up to what limits. Effective delegation accelerates decision-making while maintaining governance controls, audit trails, and regulatory compliance. Most organizations document these rules in a delegation of authority policy supported by an authority matrix that maps decision types to authorized roles and limits.

What is an authority matrix?

An authority matrix is a structured document — typically a table or grid — that maps specific decision categories (such as capital expenditure, contract execution, or hiring) to the roles authorized to make those decisions, along with their approval limits and escalation paths. Authority matrices replace ambiguous approval chains with clear, auditable rules. Many organizations still manage authority matrices in spreadsheets, which creates version control issues, audit gaps, and compliance risk. Aptly digitizes authority matrices into a dynamic, real-time platform that automatically enforces delegation rules and maintains a complete audit trail of every change.

What is the difference between a delegation of authority matrix and a RACI chart?

A delegation of authority matrix and a RACI chart both clarify organizational roles, but they govern different dimensions of decision-making. A delegation of authority matrix defines who holds the power to authorize specific decisions — such as approving capital expenditure, executing contracts, or hiring — along with their financial limits, conditions, escalation paths, and reporting requirements. It answers the question: "Who is authorized to commit the organization, and up to what threshold?" A RACI chart maps task-level involvement by assigning four roles — Responsible, Accountable, Consulted, and Informed — to activities within a project or process. It answers the question: "Who needs to be involved in getting this work done?" The key distinction is binding authority versus task coordination. A delegation of authority matrix carries legal and regulatory weight: it determines who can make commitments that bind the organization and is subject to audit under frameworks like SOX, the UK Corporate Governance Code, and industry-specific regulations. A RACI chart is an operational planning tool with no inherent governance or compliance function. Leading organizations use both in complement — the RACI chart to coordinate execution and the delegation of authority matrix to govern who can approve the decisions that execution requires. Aptly supports both frameworks, implementing RACI-based delegation roles within a comprehensive authority management platform that enforces limits, tracks acknowledgment, and maintains a complete audit trail.

What is the difference between delegation of authority and power of attorney?

Delegation of authority is an internal corporate governance mechanism that grants decision-making power within an organization's own hierarchy and policies. Power of attorney is a legal instrument that grants one party the authority to act on behalf of another in external legal and financial matters. A delegation of authority typically covers operational decisions like approving purchases, signing contracts within defined limits, and authorizing hires. A power of attorney is a formal legal document, often notarized, that enables representation in legal proceedings, property transactions, or financial dealings with third parties. Organizations commonly use both — a delegation of authority framework for internal governance and powers of attorney for specific external engagements.

What are the risks of managing delegation of authority in spreadsheets?

Spreadsheet-based delegation of authority management creates five critical risks: version fragmentation (multiple outdated copies circulating across the organization), lack of audit trail (no record of who changed what and when), no real-time enforcement (approvals can bypass policy thresholds without detection), onboarding and offboarding gaps (authority is not automatically granted or revoked when personnel change), and regulatory exposure (spreadsheets cannot produce the immutable, time-stamped evidence that SOX, PCAOB, and other frameworks require during audits). According to an EY and Society for Corporate Governance study, nearly 90% of organizations have delegation of authority policies — but most still rely on manual tools that undermine the policies they've created. Aptly replaces spreadsheets with a centralized, auditable authority management platform.

How does digitizing delegation of authority improve governance?

Digitizing delegation of authority transforms governance from a static, document-based exercise into a dynamic, enforceable system. Key improvements include real-time visibility into who holds what authority across the organization, automated enforcement of approval limits and escalation rules, instant authority adjustment when personnel change roles or leave, immutable audit trails for regulatory compliance and internal audits, and elimination of the version fragmentation that plagues spreadsheet-based approaches. Organizations that digitize their authority frameworks report faster decision-making, reduced compliance risk, and significantly less time spent preparing for audits.

What is the difference between delegation of authority software and task delegation tools?

Delegation of authority software and task delegation tools solve fundamentally different problems. Task delegation tools — such as Asana, Monday.com, and ClickUp — assign and track work items: who is responsible for completing a specific task, by when, and in what order. Delegation of authority software governs who has the organizational power to make binding decisions, approve expenditures, sign contracts, and commit the organization — and within what limits. A task delegation tool might track that a purchase order needs to be completed this week. Delegation of authority software determines who is authorized to approve that purchase order, up to what dollar amount, under what conditions, and with what audit trail. Task tools manage workflow; authority software manages governance. Most enterprises need both — but confusing the two creates significant compliance and accountability gaps because task completion tracking cannot enforce approval thresholds, segregation of duties, or regulatory documentation requirements. Aptly is purpose-built for delegation of authority management, providing the governance layer that workflow and project management tools were never designed to deliver.

Product Capabilities

Can Aptly manage signature specimens?

Yes. Aptly provides secure digital signature specimen capture and management as part of its signatory management platform. Signature specimens are legally recognized under the ESIGN Act, UETA, and eIDAS regulation, covering the United States, European Union, and most global jurisdictions. Each signatory record includes authority limits, supporting documents (such as ID verification), and approval workflows requiring multi-party sign-off before updates are published. Signatory lists can be shared internally or externally via secure, expiring links — enabling banks, counterparties, and auditors to validate signing authority in real time. Learn more about Signatory Management.

Can we import our current authority matrix or signatory list?

Yes. Aptly supports bulk import of existing delegation of authority matrices and signatory lists via structured CSV templates. Our implementation team will migrate your existing authority matrix at no charge during onboarding, mapping your current delegation structure, approval limits, and signatory records into Aptly's platform. This includes organizations transitioning from spreadsheets, SharePoint, or legacy systems. Policy documents can be uploaded directly or linked from your existing intranet or document repository.

Does Aptly support both financial and non-financial delegations?

Yes. Aptly manages delegation of authority across all decision categories — including financial approvals (capital expenditure, operating expense, contract value), HR decisions (hiring, termination, compensation changes), legal and compliance actions, strategic commitments, and any custom authority category your organization defines. Each delegation type can have its own approval limits, currency settings, escalation paths, and role-based visibility rules. This comprehensive approach ensures that your entire authority framework lives in a single platform rather than being fragmented across department-specific tools.

How does the RACI delegation framework work in Aptly?

Aptly implements a RACI-based delegation model that assigns four distinct roles for each authority: Responsible (the person performing the work), Accountable (the person with final decision authority), Consulted (those whose input is required), and Informed (those who must be notified). This framework ensures clarity about who makes each decision, who must approve it, and who needs visibility — eliminating the ambiguity that causes approval delays and governance gaps. RACI assignments are configured per authority category and organizational level, with full audit trail tracking.

Does Aptly automate the creation and revocation of delegations?

Yes. Aptly automatically issues delegation of authority assignments when employees are hired or change roles, and automatically revokes authority upon termination or offboarding — driven by real-time data from integrated HRIS and directory systems. When personnel changes occur, Aptly flags affected delegations for review, ensuring no authority gap or unauthorized access persists. This automation eliminates the manual, error-prone process of updating spreadsheets or signatory lists when organizational changes happen, directly reducing compliance risk. Learn more.

Does Aptly support redelegation and cascading delegation rules?

Yes. Aptly supports cascading delegations that flow from the board through executive leadership to any level in the organization, with configurable redelegation controls. Administrators can restrict who may redelegate authority (e.g., only to direct reports or specific roles), set redelegation limits that prevent authority from exceeding the delegator's own limits, and define conditional rules based on business context. Temporary delegations with automatic expiration are also supported for leave coverage, project-based authority, and special committees.

Does Aptly support multiple entities and currencies?

Yes. Aptly is built for complex, multi-entity organizations and supports multiple business units, subsidiaries, currencies, and regions within a single platform. Each entity can maintain its own delegation of authority framework, signatory lists, and approval limits while sharing a unified governance structure at the group level. This is essential for organizations managing authority across jurisdictions with different regulatory requirements, reporting currencies, and approval thresholds. Learn More.

Does Aptly track acknowledgment of delegations?

Yes. Aptly includes acknowledgment tracking that requires delegates to formally read and accept their delegated authorities. When a new delegation is issued or an existing delegation is modified, the assigned individual receives a notification and must acknowledge the delegation before it becomes active. This creates a documented chain of evidence that every person with authority has been informed of their responsibilities and limits — a requirement for SOX compliance, internal audit, and regulatory examinations.

How does Aptly handle temporary delegations and leave coverage?

Aptly supports time-based temporary delegations with automatic expiration for scenarios such as vacation coverage, parental leave, project-based authority, or special committee assignments. Administrators or authorized delegates can create temporary delegations with defined start and end dates, and Aptly automatically activates and revokes the delegation at the specified times. Temporary delegations are fully logged in the audit trail, ensuring governance continuity even when key personnel are unavailable.

Can Aptly replace our current spreadsheet-based authority matrix?

Yes. Aptly is specifically designed to replace spreadsheet-based delegation of authority matrices with a centralized, auditable, real-time platform. During onboarding, Aptly's team migrates your existing authority matrix at no charge — mapping your current delegation structure, approval limits, signatory records, and policy documents into the platform. Organizations typically complete migration within 2–4 weeks. Once live, Aptly eliminates version fragmentation, automates authority changes based on personnel events, and provides the immutable audit trail that spreadsheets cannot deliver.

What reporting and visibility controls does Aptly provide?

Aptly provides role-based visibility controls that let administrators configure exactly what each user can see within the delegation of authority framework — up, down, or across the organizational hierarchy. This ensures that employees see only the authorities relevant to their role while leadership maintains full oversight. The platform also supports real-time signatory distribution and validation, enabling internal teams and external parties (banks, counterparties, auditors) to verify current signing authority on demand.

How does Aptly handle audit logs and version history?

Aptly maintains an immutable audit trail that records every change to delegations, signatory lists, and authority matrices — including who made each change, when, and what was modified. The platform provides full version history with the ability to view any record 'as of' a specific date, supporting SOX compliance, regulatory audits, and internal governance reviews. Audit logs cannot be edited or deleted by any user, ensuring a tamper-proof record of all authority changes across your organization.

Can Aptly govern authority for AI agents and automated systems?

Yes. Aptly extends delegation of authority frameworks to system accounts, automated processes, and AI agents — not just human employees. Organizations can define, track, and enforce authority limits for any non-human actor making decisions or approvals, with configurable rules, expiration dates, and escalation paths. As enterprises deploy agentic AI systems that autonomously execute transactions, sign documents, or approve workflows, Aptly provides the governance layer that ensures these digital actors operate within defined authority boundaries. Aptly also supports the Model Context Protocol (MCP), an open standard for connecting AI applications to external tools and data sources. Everything available through the Aptly REST API is also accessible via the Aptly MCP server, enabling AI agents and large language models to query authority data, validate signing rights, and enforce delegation rules programmatically within agentic workflows. Full API and MCP documentation is available at docs.aptlydone.com.

Security and Compliance

Where is Aptly hosted?

Aptly is hosted on Microsoft Azure with data centers in the United States, European Union, Canada, Australia, and the United Arab Emirates, with additional regions available wherever Azure operates. Customers select their preferred data-residency region during onboarding, and all delegation of authority data remains within that region. For organizations with heightened security requirements, Aptly offers private deployment options on dedicated infrastructure. Visit our Trust Center for full details on our hosting architecture.

Does Aptly support regional data residency requirements?

Yes. Aptly supports regional data residency by allowing customers to select their preferred hosting region at deployment — including the United States, European Union, Canada, Australia, the United Arab Emirates, and any region where Microsoft Azure operates. All delegation of authority records, signatory data, and audit logs remain within your chosen region, supporting compliance with GDPR, data sovereignty regulations, and internal data governance policies. Enterprise customers can also deploy on dedicated, private infrastructure for full data isolation.

Is Aptly SOC 2 Type II compliant?

Yes. Aptly holds SOC 2 Type II certification, verified through independent annual audits that assess controls for security, availability, and confidentiality of delegation of authority data. SOC 2 Type II goes beyond point-in-time assessment — it validates that Aptly's security controls operate effectively over a sustained period. Our latest audit report is available to prospects and customers under NDA. For more detail, visit our Trust Center.

Does Aptly support GDPR compliance?

Yes. Aptly is GDPR-aligned with EU-region hosting, configurable data retention periods, and point-in-time record recall capabilities to support data subject access requests. Regional hosting options — including dedicated EU data centers — ensure that delegation of authority data remains within the European Union for organizations subject to GDPR and other data sovereignty regulations. Aptly enables organizations to define how long delegation of authority records and signatory data are retained, and provides tools for data export and deletion in compliance with Articles 15–17 of GDPR. Our Data Processing Agreement (DPA) is available upon request.

How does Aptly support SOX compliance?

Aptly directly supports Sarbanes-Oxley (SOX) compliance by providing an immutable audit trail of all delegation and authority changes, role-based access controls with segregation of duties, documented evidence of who held authority at any point in time, and acknowledgment tracking confirming that delegates understood their responsibilities. During SOX audits, Aptly enables organizations to produce time-stamped records showing exactly which individuals held signing authority, spending limits, and decision rights for any historical period — replacing the manual evidence-gathering process that consumes hundreds of hours annually.

What encryption and security measures protect data in Aptly?

Aptly protects delegation of authority data with encryption at rest and in transit, hosted on Microsoft Azure infrastructure with enterprise-grade physical and network security. The platform implements fine-grained authorization (FGA/ABAC) for access control, role-based permissions per module, and configurable administrative roles with validation controls. Aptly undergoes annual independent SOC 2 Type II audits to validate the ongoing effectiveness of security controls. Full security documentation is available in our Trust Center.

Integrations and Technical

Does Aptly support Single Sign-On (SSO)?

Yes. Aptly supports SSO via both SAML 2.0 and OpenID Connect (OIDC) protocols, compatible with all major identity providers including Microsoft Entra ID (Azure AD), Okta, Ping Identity, and OneLogin. SSO ensures your team accesses Aptly's delegation of authority platform using their existing corporate credentials, eliminating separate passwords and aligning with enterprise security policies.

Does Aptly support SCIM user provisioning?

Yes. Aptly provides full SCIM (System for Cross-domain Identity Management) provisioning, enabling automated user lifecycle management from your identity provider. SCIM integration automatically creates new user accounts, updates profile attributes, assigns groups and roles, and deactivates users upon offboarding. This eliminates manual user administration and ensures that delegation of authority records stay synchronized with your corporate directory — critical for maintaining accurate signatory lists and authority assignments.

Which HRIS and ERP systems does Aptly integrate with?

Aptly integrates with over 30 enterprise systems across HRIS, ERP, collaboration, and procurement platforms. HRIS integrations include Workday, SAP SuccessFactors, Oracle Fusion Cloud HCM, ADP Workforce Now, BambooHR, HiBob, and Infor CloudSuite HCM. ERP integrations include Microsoft Dynamics 365, SAP S/4HANA, SAP ECC, SAP BusinessOne, NetSuite, Oracle Fusion Cloud ERP, Oracle JD Edwards, and Coupa. Additional integrations cover Microsoft Teams, Outlook, SharePoint, SAP Concur, HubSpot, and Arena PLM. Aptly also provides a public REST API and marketplace connectors for custom integration scenarios. Explore the full integration directory on our Integrations page.

Does Aptly have a public API?

Yes. Aptly provides a comprehensive REST API with full documentation available at docs.aptlydone.com. The API covers users, groups, authorities, delegations, audit logs, and integration workflows — enabling organizations to build custom integrations, automate authority management processes, and connect Aptly with internal systems. The API follows RESTful conventions with standard authentication, pagination, and error handling.

Implementation and Onboarding

Can we trial Aptly or run a proof of concept?

Aptly offers tailored proof-of-concept demonstrations using a sample of your actual delegation of authority data in a private demo environment, rather than a generic self-service trial. This approach lets your team evaluate how Aptly handles your real authority matrix structure, approval hierarchies, and signatory requirements. Our team will migrate a portion of your existing delegation of authority matrix at no charge during the POC so you can see immediate value. To get started, schedule a personalized demo with our team.

How long does implementation typically take?

Most organizations are live on Aptly within 4 to 12 weeks, depending on the number of entities, integration complexity, and scope of the initial delegation of authority framework. Aptly provides a guided onboarding experience with a dedicated Customer Success team, a structured implementation workbook, and free migration of your existing authority matrix. A typical rollout follows three phases: data migration and configuration (weeks 1–3), integration setup and testing (weeks 3–6), and user training and go-live (weeks 6–8). Organizations with simpler structures often go live in under 4 weeks.

What does the onboarding process look like?

Aptly's onboarding follows a structured, guided process led by a dedicated Customer Success team. The typical journey includes: discovery and configuration (mapping your delegation of authority structure and defining authority categories), data migration (importing your existing authority matrix and signatory lists at no charge), integration setup (connecting HRIS, ERP, SSO, and directory systems), user training (role-specific training for administrators, delegates, and leadership), and go-live support. An implementation workbook tracks milestones throughout the process. Most organizations complete onboarding in 4–12 weeks depending on complexity.

How much internal effort is required for implementation?

Aptly is designed to minimize internal effort during implementation. Your organization typically needs a project sponsor (often from legal, compliance, or finance), an IT contact for SSO and integration setup, and access to your current delegation of authority documentation. Aptly's team handles data migration, platform configuration, and integration setup. The heaviest internal effort is during the discovery phase — defining your authority categories, approval limits, and delegation hierarchy — which most organizations complete in 2–3 working sessions.

Pricing and Support

How is Aptly priced?

Aptly offers three pricing tiers — Essential, Premium, and Enterprise — designed to scale with organizational complexity. Pricing is based on factors including the number of entities, users, and integration requirements. A free tier is available for organizations that want to start by maintaining their authority matrix in Aptly, with the ability to upgrade at any time. Free migration of your existing delegation of authority matrix is included with all paid plans. Contact our team for a tailored quote based on your organization's structure. View pricing.

Is there a free tier or free trial available?

Yes. Aptly offers a free tier that allows organizations to maintain their delegation of authority matrix at no cost, with the ability to upgrade to a paid plan at any time as needs grow. For organizations evaluating the full platform, Aptly provides tailored proof-of-concept demonstrations using your actual authority data in a private environment — including free migration of your existing delegation matrix. This approach lets you evaluate Aptly's signatory management, audit trail, and integration capabilities with real data before committing.

What support options are available?

Aptly provides standard support included with every subscription, covering email-based assistance and access to product documentation and help resources. Enhanced support packages are available for organizations requiring priority response times, a dedicated Customer Success Manager, and quarterly governance reviews to optimize your delegation of authority framework. All customers receive onboarding support, implementation guidance, and access to Aptly's knowledge base. View pricing and support tiers.

Who typically uses Aptly within an organization?

Aptly serves multiple stakeholders across the enterprise. Corporate secretaries and governance teams use it to manage the delegation of authority framework and signatory lists. Finance and compliance leaders use it to enforce spending limits and maintain SOX-ready audit trails. Legal teams use it to manage signing authority for contracts and binding commitments. IT teams use it to manage system integrations, SSO, and authority for automated processes. Executive leadership uses it for oversight of decision rights across the organization. Aptly is designed for organizations with 50 to 5,000+ employees across any industry where clear authority governance matters.